Terms and Conditions
Making A Purchase
Please read these terms and conditions carefully before purchasing
products from this website. By clicking the 'I accept' button at the
bottom of these terms and conditions you agree to be legally bound by
these terms and conditions and by our privacy policy which forms part of
your agreement with us. In particular, we would draw your attention to
the provisions on our limitation of liability.
If you do not wish to be bound by these terms and conditions then you may not use our website to purchase products.
In
these terms and conditions 'we', 'us' and 'our' refers to Doctor
Energy', having its principal place of business at Doctor Energy, 11
Sherbourne Road, Witney, Oxon. OX28 5FQ, United Kingdom (e-mail:
info@doctorenergy.co.uk).
Making a purchase could not be easier.
Just browse the online store, and add any items that you wish to buy
into the shopping cart. After you have finished your selection, click on
'Checkout' and you will be asked for a few details that we need to be
able to complete the order.
The price of any product is the price
in force at the date and time of your order. All prices quoted are in
British Pounds Sterling and are exclusive of delivery costs and
applicable taxes. We may change the price of any product before you
place an order but will try to ensure that the prices displayed on our
website are accurate and up to date. The price of your order will need
to be validated as part of the ordering procedure. We will inform you
if the correct price is higher than as stated in your order and you may
cancel the order and decide whether or not to order the product at the
correct price.
To order a product you will need to follow the
ordering procedures set out on our order page. Details of our prices
for the products and the procedures for payment and delivery are
displayed on our website.
We are entitled to refuse any order
placed by you. If your order is accepted, we will confirm acceptance to
you by the email address you have given us on ordering.
Shipping And Handling
Payment
for the products must be made by using a credit or debit card or cheque
at the time of your order. When you provide credit, debit or charge
card information you warrant that you are fully entitled to use that
card and that it has sufficient funds to cover the purchase of the
products and that all details you provide to us in placing your order
are correct.
|
Delivery Schedule
We deliver your order right away. We will normally send your order to
you within seven business days . International orders are generally
received in under 10 days.
Use of The Web Site
Your
use of the Website constitutes your agreement to all Terms, Conditions
and Notices contained herein or otherwise posted on the Website. If you
do not accept any of the provisions of the Terms and Conditions, do not
use the Website.
Copyright
All
rights are reserved. Publication or distribution for commercial purpose
of any information contained on the site is expressly forbidden without
the prior written consent of the Company. All material and information
on the site is protected by international copyright and similar laws.
All Rights Reserved
|
Back Orders
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.
|
Tax Charges You are responsible for any import taxes or duties that may be payable.
If
any provision of these terms and conditions shall become or be declared
illegal, invalid or unenforceable for any reason, such term or
provision shall be divisible from the other terms and conditions and
shall be deemed to be deleted from them.
These terms and
conditions do not confer any rights on any person or party (other than
you and/or us) pursuant to the Contracts (Rights of Third Parties) Act
1999.
This Agreement is governed by the Laws of England and the jurisdiction of the English Courts..
EU orders are subject to VAT at 15.0%. All other orders are VAT free. |
| Credit Card Security
When the order is placed at our website, credit card numbers are
encrypted using 128 bit encryption. They are only decrypted after they
reach our computer. They are not held in clear text on any web site. |
Guarantee Item descriptions
We
are providing this website and its contents on an "as is" basis and
make no (and expressly disclaim all) representations or warranties of
any kind, express or implied, with respect to our website and the
products to the fullest extent permitted by law. In particular we do
not represent or warrant that the information contained within the
products is accurate, complete or current. We make every effort to
ensure that information contained in our website, databases products and
pricing is accurate. However, we can accept no liability for errors or
omissions in such information.
Photographs shown are for
illustrative purposes only, while every effort is made to ensure the
accuracy of colour reproduction, colour may vary according to the
settings of your monitor, software or printer.
All
rights are reserved. Publication or distribution for commercial purpose
of any information contained on the site is expressly forbidden without
the prior written consent of Doctor Energy. All material and
information on the site is protected by international copyright and
similar rights.
Complaints will be dealt with fairly, confidentially and speedily. All complaints will be acknowledged within 7 days.
If
we are liable to you for any reason, our liability will be limited to
the amount paid by you for the product concerned. This limit does not
apply to any liability we may have for death or personal injury
resulting from our negligence or for our fraudulent mispresentation.
You
are responsible for ensuring that your computer system meets all
relevant technical specifications necessary to use our website for
placing orders. You also understand that we cannot and do not guarantee
or warrant that (in the case of CD's, DVD's and software) any of the
material contained within the products will be free from infection,
viruses and/or other code that has contaminating or destructive
properties. You are responsible for implementing sufficient procedures
and virus checks (including anti-virus and other checks) to satisfy your
particular requirements.
The limitations and exclusions in this
clause do not affect your non-excludable statutory rights and only apply
to the extent permitted by law.
We reserve the right to assign or subcontract any or all of our rights and obligations under these terms and conditions. |
| Reaching Us
If you need to reach us, please email us using the link on the store
page, alternatively, you can call on 07973 258614 (International +44 7973 258614) or fax us on or write to us at 11 Sherborne
Road Witney OX28 5FQ United Kingdom |
Privacy Policy Use of The Website
Your
use of the Website constitutes your agreement to all Terms, Conditions
and Notices contained herein or otherwise posted on the Website. If you
do not accept any of the provisions of the Terms and Conditions, do not
use the Website.
Privacy Policy
Doctor Energy do not disclose buyers' information to third parties or store credit card information.
Security
Your
security is important to us, please note that Doctor Energy never
sends emails asking you to provide personal or credit card information
Emails
We will send emails to you, for the purpose of informing you of new products, offers and services. You may opt out of this notification service by replying to the email that was sent with the word "unsubscribe" (without the quotes) in the subject line.
Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They
are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy It is important to us that you are happy with any item you purchase. If
you are not entirely satisfied you must notify us immediately and within 7 working days of receiving the item. You will be entitled to a full refund from us (but not the delivery charge) which will be paid as
soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the products to us. In the case of CD's, DVD's or software, if you have removed or broken the seal with which they were delivered they are non-returnable unless such products are faulty.
YOU MUST RETURN EVERY SINGLE ITEM OF THE PRODUCT, AND NOT DEFACE ITS BOX OR ANY OF THE CONTENTS. IF ANY ITEM OF THE PRODUCT IS MISSING OR DEFACED THEN WE WILL NOT BE ABLE TO REFUND YOU.THE PRODUCTS MUST BE IN A RESALEABLE CONDITION. For your protection we suggest returning the products using a method where they are insured, since if the products are lost in transit we will not be able to refund you. Once received, we will check the products and packaging and if returned in an acceptable condition, will process your refund.
If the product is found to be faulty, please contact us by telephone or email (info@doctorenergy.co.uk) and explain the problem - it may be that
the product is not faulty and we can help to resolve any problems. If the product is faulty, please return it to us with its original packaging. We will either (at our option) deliver a replacement product
to you or refund to you the price paid and your reasonable costs of returning the product.
If the products returned to us are not
found to be faulty then we will not refund your postage, and we may need to charge you for return delivery. Therefore please make sure the
product is actually faulty before returning it - the easiest way to do
this, is by e-mailing us first!
When you return a product,
please ENSURE YOU INCLUDE YOUR NAME AND ADDRESS otherwise we will not
know where your package came from or who to send a replacement to.
You
agree that you will assist us in making a claim against our carriers or
the Royal Mail for any non delivery. This involves filling in a simple
form and returining it to us by email or post.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellation Policy
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch.
If you do cancel the ordert within this time any payments made by you will be refunded in full within 30 days.
|
Remittance Terms Ownership: Full title to all goods remains with Doctor Energy until settlement has been received in full.
E. &. O. E.
|
